{"id":2563,"date":"2021-09-09T15:48:54","date_gmt":"2021-09-09T13:48:54","guid":{"rendered":"https:\/\/plaggemars.nl\/complaints-procedure\/"},"modified":"2022-11-15T11:46:55","modified_gmt":"2022-11-15T10:46:55","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/plaggemars.nl\/en\/complaints-procedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Header&#8221; _builder_version=&#8221;4.16&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_type=&#8221;circular&#8221; background_color_gradient_direction_radial=&#8221;top left&#8221; background_color_gradient_stops=&#8221;rgba(0,79,140,0) 0%|rgba(41,51,115,0.72) 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_color_gradient_start=&#8221;rgba(0,79,140,0)&#8221; background_color_gradient_end=&#8221;rgba(41,51,115,0.72)&#8221; 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header_font=&#8221;Vollkorn||||||||&#8221; header_font_size=&#8221;84px&#8221; header_letter_spacing=&#8221;1px&#8221; header_line_height=&#8221;1.2em&#8221; header_2_font=&#8221;Vollkorn||||||||&#8221; header_2_font_size=&#8221;60px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_2_line_height=&#8221;1.4em&#8221; header_3_font=&#8221;||||||||&#8221; header_4_font=&#8221;||||||||&#8221; header_5_font=&#8221;||||||||&#8221; header_6_font=&#8221;||||||||&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;800px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;||20px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_intensity_slide=&#8221;2%&#8221; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;42px&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Complaints procedure<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; specialty=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; bottom_divider_style=&#8221;wave&#8221; bottom_divider_color=&#8221;#293373&#8243; bottom_divider_flip=&#8221;horizontal&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_4&#8243; specialty_columns=&#8221;3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_row_inner _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column_inner saved_specialty_column_type=&#8221;3_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_post_title][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>After receiving your complaint, you normally receive a written confirmation from Plaggemars Incasso within 2 working days after your complaint is taken into consideration.<\/p>\n<p>To the extent applicable, specify the following information along with your complaint:<\/p>\n<ul>\n<li>File number;<\/li>\n<li>Your name, company name, full address, your (mobile) telephone number and email address;<\/li>\n<li>A clear, short and concise description of your complaint.<\/li>\n<\/ul>\n<p>Your complaint is categorised on the basis of this, in accordance with the complaints procedure, and an internal examination is started, where the aim is to give you a substantive response to your complaint within 14 working days. If this period is not feasible, you will be notified accordingly.<\/p>\n<p>Plaggemars Incasso is member of the Dutch Association of Debt Collection Agencies (NVI) and conforms to the complaints procedure of the <a href=\"https:\/\/www.kigid.nl\/\" target=\"_blank\" rel=\"noopener\">KIGID<\/a>.<\/p>\n<p>If our response to your complaint is not satisfactory to you, you therefore have the possibility to make use of this dispute regulation through our association and you can contact the Dutch Association of Debt Collection Agencies, PO box 1004 in 3800 BA Amersfoort or visit <a href=\"http:\/\/www.nvio.nl\/\" target=\"_blank\" rel=\"noopener\">www.nvio.nl<\/a><\/p>\n<p>Attention: the KIGID only tests whether Plaggemars Incasso adheres to the standards of behaviour. Assessing the substance of a claim is not up to the KIGID, but reserved to the court.<\/p>\n<p>[\/et_pb_text][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; height=&#8221;80px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_divider show_divider=&#8221;off&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>A complaint?<\/h2>\n<p>You can make this known by email or by mail to our office. Send a letter to:<br \/>Plaggemars Incasso<br \/>PO box 201<br \/>3740 AE Baarn<\/p>\n<p>Or click on the button and report your complaint by email.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;mailto:info@plaggemars.nl&#8221; button_text=&#8221;Email complaint&#8221; button_alignment_tablet=&#8221;&#8221; button_alignment_phone=&#8221;&#8221; button_alignment_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.19.0&#8243; custom_button=&#8221;on&#8221; button_text_size=&#8221;18px&#8221; button_text_color=&#8221;#FFFFFF&#8221; button_bg_color=&#8221;#293373&#8243; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;RGBA(0,0,0,0)&#8221; button_border_radius=&#8221;100px&#8221; button_letter_spacing=&#8221;1px&#8221; button_font=&#8221;Libre Franklin|700|||||||&#8221; button_use_icon=&#8221;off&#8221; background_layout=&#8221;dark&#8221; custom_padding=&#8221;16px|26px|16px|44px|true|false&#8221; hover_enabled=&#8221;0&#8243; button_text_size_tablet=&#8221;16px&#8221; button_text_size_phone=&#8221;12px&#8221; button_text_size_last_edited=&#8221;on|tablet&#8221; button_letter_spacing_hover=&#8221;1px&#8221; button_bg_color_hover=&#8221;#27d8d2&#8243; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; 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background_color_gradient_start=&#8221;rgba(0,79,140,0)&#8221; background_color_gradient_end=&#8221;rgba(41,51,115,0.75)&#8221; background_color_gradient_end_position=&#8221;50%&#8221; background_image=&#8221;https:\/\/plaggemars.nl\/wp-content\/uploads\/2021\/06\/Sla_ook_de-juiste-toon-aanslaan.jpg&#8221; height=&#8221;580px&#8221; height_tablet=&#8221;&#8221; height_phone=&#8221;&#8221; height_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;10vh|0|12vh||false|false&#8221; custom_padding_tablet=&#8221;10vh||10vh||false&#8221; custom_padding_phone=&#8221;5vh||5vh||false&#8221; top_divider_style=&#8221;wave2&#8243; top_divider_color=&#8221;#293373&#8243; top_divider_height=&#8221;150px&#8221; top_divider_flip=&#8221;horizontal&#8221; bottom_divider_style=&#8221;wave&#8221; bottom_divider_color=&#8221;#293373&#8243; bottom_divider_height=&#8221;71px&#8221; bottom_divider_flip=&#8221;vertical&#8221; background_color_gradient_stops_tablet=&#8221;rgba(0,79,140,0) 0%|rgba(41,51,115,0.75) 50%&#8221; background_color_gradient_stops_phone=&#8221;rgba(0,79,140,0) 0%|rgba(41,51,115,0.75) 50%&#8221; global_module=&#8221;2456&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; text_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; ol_font=&#8221;||||||||&#8221; header_font=&#8221;Vollkorn||||||||&#8221; header_font_size=&#8221;84px&#8221; header_letter_spacing=&#8221;1px&#8221; header_line_height=&#8221;1.2em&#8221; header_2_font=&#8221;Vollkorn||||||||&#8221; header_2_font_size=&#8221;44px&#8221; header_2_letter_spacing=&#8221;1px&#8221; header_2_line_height=&#8221;1.4em&#8221; header_3_font=&#8221;||||||||&#8221; header_4_font=&#8221;||||||||&#8221; header_5_font=&#8221;||||||||&#8221; header_6_font=&#8221;||||||||&#8221; background_layout=&#8221;dark&#8221; max_width=&#8221;1080px&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;||20px|&#8221; animation_style=&#8221;slide&#8221; animation_direction=&#8221;left&#8221; animation_intensity_slide=&#8221;2%&#8221; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;30px&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Strike the right tone too&#8230;<\/h2>\n<p>We are proud of the years of collaboration with, among others, following relationships. Of course, we will gladly add you to them.[\/et_pb_text][et_pb_code _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n\t\t<style>\n\t\t\t#wpls-logo-showcase-slider-1 .wpls-fix-box,\n\t\t\t#wpls-logo-showcase-slider-1 .wpls-fix-box img.wp-post-image{max-height:250px; }\n\t\t<\/style>\n\n\t\t<div class=\"wpls-wrap wpls-logo-showcase-slider-wrp wpls-logo-clearfix wpls-design-1 \" data-conf=\"{&quot;slides_column&quot;:&quot;5&quot;,&quot;slides_scroll&quot;:1,&quot;dots&quot;:&quot;false&quot;,&quot;arrows&quot;:&quot;false&quot;,&quot;autoplay&quot;:&quot;true&quot;,&quot;autoplay_interval&quot;:3000,&quot;loop&quot;:&quot;true&quot;,&quot;rtl&quot;:&quot;false&quot;,&quot;speed&quot;:800,&quot;center_mode&quot;:&quot;true&quot;,&quot;lazyload&quot;:&quot;&quot;}\">\n\t\t\t<div class=\"wpls-logo-showcase logo_showcase wpls-logo-slider wpls-center sliderimage_hide_border wpls-dots-false\" id=\"wpls-logo-showcase-slider-1\" 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